Ordonanţă nr. 21/1992 privind protecţia consumatorilor

 Versiune consolidata in 01/01/2012 





 ==CAPITOLUL I   Dispoziţii generale ==

Titlul IV Principalele drepturi ale consumatorilor
==CAPITOLUL II    Protecţia vieţii, sănătăţii şi securităţii consumatorilor  ==

Titlul II Restrictiile de comercializare ale produselor
Titlul III Normele de protectie a consumatorului

Titlul IV Obligatiile operatorilor economici ==     CAPITOLUL III <span style="mso-bookmark:"tree\#130""><span style="mso-bidi-font-size:10.0pt; mso-fareast-font-family:"Times New Roman";mso-bidi-font-family:"Times New Roman"; mso-fareast-language:RO">  Protecţia intereselor economice ale consumatorilor  ==

<span style="mso-bookmark:"tree\#131""><span style="mso-bidi-font-size:10.0pt;mso-fareast-font-family:"Times New Roman"; mso-bidi-font-family:"Times New Roman";mso-fareast-language:RO">
<span style="mso-bookmark:"tree\#131""><span style="mso-bidi-font-size:10.0pt;mso-fareast-font-family:"Times New Roman"; mso-bidi-font-family:"Times New Roman";mso-fareast-language:RO">Titlul I Reglementari specifice in domeniul protectiei consumatorului

<span style="mso-bookmark:"tree\#131""><span style="mso-bidi-font-size:10.0pt;mso-fareast-font-family:"Times New Roman"; mso-bidi-font-family:"Times New Roman";mso-fareast-language:RO">Titlul II Obligatiile operatorilor economici

<span style="mso-bookmark:"tree\#131""><span style="mso-bidi-font-size:10.0pt;mso-fareast-font-family:"Times New Roman"; mso-bidi-font-family:"Times New Roman";mso-fareast-language:RO">Tittlul III Serviciile financiare

<span style="mso-bookmark:"tree\#131""><span style="mso-bidi-font-size:10.0pt;mso-fareast-font-family:"Times New Roman"; mso-bidi-font-family:"Times New Roman";mso-fareast-language:RO">Dreptrurile consumatorului specifice serviciilor financiare ==<span style="mso-fareast-font-family:"Times New Roman";mso-bidi-font-family:"Times New Roman"; mso-fareast-language:RO;mso-bidi-font-weight:bold">    <span style="mso-bookmark:"tree\#284""><span style="mso-bidi-font-size:10.0pt; mso-fareast-font-family:"Times New Roman";mso-bidi-font-family:"Times New Roman"; mso-fareast-language:RO;mso-bidi-font-weight:bold"> <span style="mso-bookmark:"tree\#284""><span style="mso-fareast-font-family: "Times New Roman";mso-bidi-font-family:"Times New Roman";mso-fareast-language: RO;mso-bidi-font-weight:bold">CAPITOLUL IV <span style="mso-bookmark: "tree\#284""><span style="mso-bidi-font-size:10.0pt;mso-fareast-font-family: "Times New Roman";mso-bidi-font-family:"Times New Roman";mso-fareast-language: RO">   Informarea şi educarea consumatorilor  ==

<span style="mso-bookmark:"tree\#285""><span style="mso-bidi-font-size:10.0pt;mso-fareast-font-family:"Times New Roman"; mso-bidi-font-family:"Times New Roman";mso-fareast-language:RO">
==<span style="mso-bookmark:"tree\#323""><span style="mso-fareast-font-family:"Times New Roman";mso-bidi-font-family:"Times New Roman"; mso-fareast-language:RO;mso-bidi-font-weight:bold"> <span style="mso-bookmark:"tree\#323""><span style="mso-bidi-font-size:10.0pt; mso-fareast-font-family:"Times New Roman";mso-bidi-font-family:"Times New Roman"; mso-fareast-language:RO;mso-bidi-font-weight:bold"> <span style="mso-bookmark:"tree\#323""><span style="mso-fareast-font-family: "Times New Roman";mso-bidi-font-family:"Times New Roman";mso-fareast-language: RO;mso-bidi-font-weight:bold">CAPITOLUL V <span style="mso-bookmark: "tree\#323""><span style="mso-bidi-font-size:10.0pt;mso-fareast-font-family: "Times New Roman";mso-bidi-font-family:"Times New Roman";mso-fareast-language: RO">   Organe ale administraţiei publice pentru protecţia consumatorilor  ==

<span style="mso-bookmark:"tree\#324""><span style="mso-bidi-font-size:10.0pt;mso-fareast-font-family:"Times New Roman"; mso-bidi-font-family:"Times New Roman";mso-fareast-language:RO">
==<span style="mso-fareast-font-family:"Times New Roman";mso-bidi-font-family:"Times New Roman"; mso-fareast-language:RO;mso-bidi-font-weight:bold">    <span style="mso-bookmark:"tree\#335""><span style="mso-bidi-font-size:10.0pt; mso-fareast-font-family:"Times New Roman";mso-bidi-font-family:"Times New Roman"; mso-fareast-language:RO;mso-bidi-font-weight:bold"> <span style="mso-bookmark:"tree\#335""><span style="mso-fareast-font-family: "Times New Roman";mso-bidi-font-family:"Times New Roman";mso-fareast-language: RO;mso-bidi-font-weight:bold">CAPITOLUL VI <span style="mso-bookmark: "tree\#335""><span style="mso-bidi-font-size:10.0pt;mso-fareast-font-family: "Times New Roman";mso-bidi-font-family:"Times New Roman";mso-fareast-language: RO"> Asociaţiile de consumatori  ==

<span style="mso-bookmark:"tree\#336""><span style="mso-bidi-font-size:10.0pt;mso-fareast-font-family:"Times New Roman"; mso-bidi-font-family:"Times New Roman";mso-fareast-language:RO">
==<span style="mso-fareast-font-family:"Times New Roman";mso-bidi-font-family:"Times New Roman"; mso-fareast-language:RO;mso-bidi-font-weight:bold">    <span style="mso-bookmark:"tree\#422""><span style="mso-bidi-font-size:10.0pt; mso-fareast-font-family:"Times New Roman";mso-bidi-font-family:"Times New Roman"; mso-fareast-language:RO;mso-bidi-font-weight:bold"> <span style="mso-bookmark:"tree\#422""><span style="mso-fareast-font-family: "Times New Roman";mso-bidi-font-family:"Times New Roman";mso-fareast-language: RO;mso-bidi-font-weight:bold">CAPITOLUL VII <span style="mso-bookmark:"tree\#422""><span style="mso-bidi-font-size:10.0pt; mso-fareast-font-family:"Times New Roman";mso-bidi-font-family:"Times New Roman"; mso-fareast-language:RO"> Consiliul consultativ  ==

<span style="mso-bookmark:"tree\#423""><span style="mso-bidi-font-size:10.0pt;mso-fareast-font-family:"Times New Roman"; mso-bidi-font-family:"Times New Roman";mso-fareast-language:RO">
==<span style="mso-bookmark:"tree\#437""><span style="mso-fareast-font-family:"Times New Roman";mso-bidi-font-family:"Times New Roman"; mso-fareast-language:RO;mso-bidi-font-weight:bold"> <span style="mso-bookmark:"tree\#437""><span style="mso-bidi-font-size:10.0pt; mso-fareast-font-family:"Times New Roman";mso-bidi-font-family:"Times New Roman"; mso-fareast-language:RO;mso-bidi-font-weight:bold"> <span style="mso-bookmark:"tree\#437""><span style="mso-fareast-font-family: "Times New Roman";mso-bidi-font-family:"Times New Roman";mso-fareast-language: RO;mso-bidi-font-weight:bold">CAPITOLUL VIII <span style="mso-bookmark:"tree\#437""><span style="mso-bidi-font-size:10.0pt; mso-fareast-font-family:"Times New Roman";mso-bidi-font-family:"Times New Roman"; mso-fareast-language:RO"> Raporturile juridice dintre consumatorii prejudiciaţi şi operatorii economici  ==

<span style="mso-bookmark:"tree\#438""><span style="mso-bidi-font-size:10.0pt;mso-fareast-font-family:"Times New Roman"; mso-bidi-font-family:"Times New Roman";mso-fareast-language:RO">
==<span style="mso-fareast-font-family:"Times New Roman";mso-bidi-font-family:"Times New Roman"; mso-fareast-language:RO;mso-bidi-font-weight:bold">    <span style="mso-bookmark:"tree\#444""><span style="mso-bidi-font-size:10.0pt; mso-fareast-font-family:"Times New Roman";mso-bidi-font-family:"Times New Roman"; mso-fareast-language:RO;mso-bidi-font-weight:bold"> <span style="mso-bookmark:"tree\#444""><span style="mso-fareast-font-family: "Times New Roman";mso-bidi-font-family:"Times New Roman";mso-fareast-language: RO;mso-bidi-font-weight:bold">CAPITOLUL IX <span style="mso-bookmark: "tree\#444""><span style="mso-bidi-font-size:10.0pt;mso-fareast-font-family: "Times New Roman";mso-bidi-font-family:"Times New Roman";mso-fareast-language: RO">  Sancţiuni  ==

<span style="mso-bookmark:"tree\#599""><span style="mso-fareast-font-family:"Times New Roman";mso-bidi-font-family:"Times New Roman"; mso-fareast-language:RO;mso-bidi-font-weight:bold">
==<span style="mso-bookmark:"tree\#599""><span style="mso-bidi-font-size:10.0pt; mso-fareast-font-family:"Times New Roman";mso-bidi-font-family:"Times New Roman"; mso-fareast-language:RO;mso-bidi-font-weight:bold"> <span style="mso-bookmark:"tree\#599""><span style="mso-fareast-font-family: "Times New Roman";mso-bidi-font-family:"Times New Roman";mso-fareast-language: RO;mso-bidi-font-weight:bold">CAPITOLUL X <span style="mso-bookmark: "tree\#599""><span style="mso-bidi-font-size:10.0pt;mso-fareast-font-family: "Times New Roman";mso-bidi-font-family:"Times New Roman";mso-fareast-language: RO">  Dispoziţii finale şi tranzitorii  == <p class="MsoNormal" style="text-align:justify"><span style="mso-bookmark:"tree\#600""><span style="mso-bidi-font-size:10.0pt;mso-fareast-font-family:"Times New Roman"; mso-bidi-font-family:"Times New Roman";mso-fareast-language:RO">

<p class="MsoNormal" style="text-align:justify">